Cookie Policy

Last Updated: September 17, 2024

This Cookie Policy explains how Energy Blockchain uses cookies and similar technologies to provide, improve, and protect our services. By using our platform, you consent to our use of cookies.

What Are Cookies?

Cookies are small text files that are stored on your device when you visit our platform. They help us provide you with a better user experience by remembering your preferences and actions.

We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period) to enhance platform functionality.

Similar technologies include local storage, pixels, and web beacons, which serve similar functions to cookies in helping us understand platform usage and improve our services.

Types of Cookies We Use

Essential Cookies

These cookies are necessary for the platform to function and cannot be disabled.

Required

Examples:

  • User authentication and session management
  • Security tokens and CSRF protection
  • Platform functionality and navigation
  • Language and accessibility preferences

Data Retention:

Session or until logout

Analytics Cookies

Help us understand how users interact with our platform to improve user experience.

Optional

Examples:

  • Page views and user journey tracking
  • Feature usage and performance metrics
  • Error reporting and debugging data
  • A/B testing and optimization data

Data Retention:

Up to 24 months

Functional Cookies

Enable enhanced functionality and personalization features.

Optional

Examples:

  • Trading preferences and dashboard layout
  • Notification settings and alerts
  • Theme and display preferences
  • Saved searches and filters

Data Retention:

Up to 12 months

Performance Cookies

Collect information about platform performance and user experience.

Optional

Examples:

  • Page load times and response rates
  • API performance metrics
  • Network connectivity data
  • Platform optimization data

Data Retention:

Up to 6 months

Third-Party Cookies

Service
Purpose
Retention
Privacy Policy
Google Analytics
Website analytics and user behavior tracking
Up to 24 months
Cloudflare
Security, performance, and content delivery
Up to 30 days
Intercom
Customer support and communication
Up to 12 months

Managing Your Cookie Preferences

You can control and manage cookies in several ways. Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer.

Browser Settings

  • Chrome: Settings → Privacy and Security → Cookies
  • Firefox: Settings → Privacy & Security → Cookies
  • Safari: Preferences → Privacy → Cookies

Platform Settings

  • Access cookie preferences in your account settings
  • Manage analytics and functional cookie consent
  • Update preferences at any time

Questions About Cookies?

If you have questions about our use of cookies or this Cookie Policy, please contact our privacy team or visit our comprehensive privacy documentation.

Privacy Team

Email: privacy@energyblockchain.org

Cookie Support

Email: cookies@energyblockchain.org

View Privacy Policy